Shipping + returns

SHIPPING

DELIVERY WITHIN New Zealand

Fairmont Estate offers Free Standard Shipping on all orders within New Zealand using New Zealand Post.

Most orders are dispatched within 1-3 business days. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery. We cannot be held responsible for delays within the postal network.

Once your order leaves our winery, you will receive an email with your tracking number, after which you can track your delivery. Please contact the New Zealand Post for any inquiries about your order, as once this leaves our store, it is in the hands of New Zealand Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in New Zealand. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

INTERNATIONAL DELIVERY

International delivery is not available through our online store.

If you would like to purchase bottles for international delivery, please get in touch directly to arrange this.

REFUNDS + RETURNS POLICY

If you change your mind, unwanted or unused items may be refunded or exchanged within 30 days of purchase. Please email pinot@xtra.co.nz us for help. You will be responsible for the cost of sending the order back to us.

If your order arrives damaged, please send us a photo to pinot@xtra.co.nz so we can investigate and organise a refund. Please note we are unable to provide refunds without the damaged items and proof of purchase.

Refunds are issued in the same currency as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

CAN I CANCEL MY ORDER?

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds + Returns Policy above.